Once your order bis placed, PLEASE allow 3 - 6 business days for your order to be received. Orders are shipped via USPS Monday - Friday. Once your order has shipped, you will receive an email with your tracking info. PRE-SHIPMENT- This occurs when we've printed out your shipping label and prepared your package to be shipped. We may print your labels in advance during our processing time. REGARDLESS OF WHAT SHIPPING METHOD YOU CHOOSE THIS DOES NOT AFFECT PROCESSING TIME
TRACKING- Once we drop packages to the post office, the package is no longer in our hands. You can track it using the tracking number sent via email. For any issues with the delivery of your package contact your local post office. USPS Customer Service: 1-800-ASK-USPS.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us via text immediately on the customer service line 770-7091946 We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments.
return & exchange policy
ALL SALES ARE FINAL :)
Exchanges (if applicable)
We only replace items if they are defective or damaged.